Level Seven Technologies
Last updated: August 18, 2026
1. Who We Are
Level Seven Technologies (“we,” “us,” “our”) provides IT support, computer repair, remote assistance, and related technology services to individuals and small businesses on South Vancouver Island, British Columbia.
- Business address: Shawnigan Lake, BC
- Phone: (604) 339-5999
- Email: support@lvl7.ca
- Website: lvl7.ca
By booking a service, purchasing a Care Plan, or otherwise using our website, you agree to these Terms & Conditions and our Privacy Policy.
2. Our Services
We offer, among other things:
- Remote technical support
- Onsite/in-home technical support
- One-time Website Audits
- Ongoing Care Plans (Personal and SOHO Continuity), billed annually or monthly through Square
- Related consulting and setup services
Service availability, pricing, and scope are as described on our website at the time of booking and may change without notice for future bookings.
3. Bookings & Payment
- Services may be booked through our online booking system (Amelia) or arranged directly by phone or email.
- Payment is processed through Square or WooCommerce, as applicable to the service purchased.
- Care Plans are billed on a recurring basis (monthly or annual, as selected at signup) until cancelled. Annual Care Plan customers will receive a renewal reminder email in advance of each renewal.
- You may cancel a recurring Care Plan at any time by contacting us at support@lvl7.ca; cancellation takes effect at the end of the current billing period unless otherwise agreed.
4. On-Site Appointment & No-Show Policy
Your appointments are very important to our team. We reserve this time specifically for your IT needs.
- Cancellations: Please provide at least 24 hours’ notice if you need to reschedule or cancel your on-site visit.
- No-Show / Missed Appointments: If our technician arrives at your location and you are not present, or if you cancel with less than 24 hours’ notice, a $65 No-Show Fee will be automatically billed to your account.
We understand emergencies happen. If you miss your window due to an unexpected event, please contact our support desk immediately to discuss your appointment.
5. Service Limitations & Liability
- We take reasonable care in performing all services, but we cannot guarantee that any technical issue will be fully resolved, or that hardware or software will be free of further problems after our service.
- Data backup is the customer’s responsibility. While we take reasonable precautions, we strongly recommend backing up important data before any service appointment. We are not liable for data loss that occurs during or as a result of a service visit, except where caused by our gross negligence.
- We are not responsible for issues arising from third-party software, hardware manufacturers, internet service providers, or other services outside our direct control.
- To the maximum extent permitted by law, our total liability for any claim arising from our services is limited to the amount paid for the specific service in question.
6. Reviews & Feedback
We may, from time to time, send you a commercial electronic message inviting you to leave a review of the service you received. In line with Canada’s Anti-Spam Legislation (CASL), these invitations are sent only where we have a valid basis to do so, and every message we send will:
a) Be based on valid consent. We will only send you a review invitation where you have given express opt-in consent (for example, by agreeing to receive follow-up communications when booking or purchasing a service), or where we have valid implied consent arising from an existing business relationship with you (such as a completed purchase or service booking within the preceding two years). If neither applies, we will not send you a review invitation.
b) Clearly identify us. Every review invitation email will identify Level Seven Technologies as the sender and include our mailing address (Shawnigan Lake, BC) along with at least one additional way to reach us — our phone number, (604) 339-5999, our email, support@lvl7.ca, or a link to our website, lvl7.ca.
c) Include a working unsubscribe option. Every review invitation email includes a clear, prominent, and free unsubscribe mechanism. Unsubscribe requests are processed within 10 business days, and the unsubscribe mechanism remains functional for at least 60 days after the message is sent. You may also unsubscribe or withdraw consent at any time by contacting us directly at support@lvl7.ca.
We do not sell or share your contact information with third parties for marketing purposes.
7. Privacy
Our collection and use of your personal information is described in our Privacy Policy, which forms part of these Terms.
8. Changes to These Terms
We may update these Terms from time to time. The version posted on this page at the time of your booking or purchase applies.
9. Governing Law
These Terms are governed by the laws of British Columbia and the federal laws of Canada applicable therein.
10. Contact Us
Questions about these Terms? Contact us at:
- Phone: (604) 339-5999
- Email: support@lvl7.ca